Cooperation.
Training Seminars
"Managing Differences"
A Book by Daniel Dana, Ph.D.
Table of Contents
Preface
Part 1: THE CHALLENGE
Chapter 1: Interpersonal Tragedies: Why We Need a Simple, Practical Peacemaking Tool for Everyday Life
Chapter 2: Does Self-Help Help?: How This Book Might Save Your Job, Your Marriage, Your . . .
Chapter 3: Assessing the Cost of Conflict in Your Organization
Chapter 4: Why Do We Self-Destruct?
Chapter 5: The Three Levels of Conflict
Part 2: Self-as-Mediator: A 4-Step Method
Chapter 6: A Skeleton View
Chapter 7: The Cardinal Rules
Chapter 8: STEP 1: Find a Time to Talk
Chapter 9: STEP 2: Plan the Context
Chapter 10: STEP 3: Talk It Out
Chapter 11: Skills for Dialogue
Chapter 12: STEP 4: Make a Deal
Part 3: LIMITATIONS
Chapter 13: Resolution Is Nonrational
Chapter 14: What It Can Do, What It Can't
Chapter 15: When It Works, When It Won't
Part 4: THIRD-PARTY MEDIATION
Chapter 16: Helping Others Manage Their Differences
Part 5: WHY IT WORKS
Chapter 17: Introduction to the Behavioral Science of Difference-Management
Chapter 18: Dynamics of Interpersonal Conflict
Chapter 19: Forces Toward Harmony
Chapter 20: Summary: How Self-as-Mediator Turns Conflict into Cooperation
Part 5: COMMON COURTESY
Chapter 21: Better Living through Mediation in Everyday Life
Appendix:
1: Notes for the Other
2: How to Use This Book for Quick Reference
3: Tales of Success
#1: Balancing Work and Family
#2: That's Not Your Job!
#3: A Marriage Saved?
#4: Aftermath of Downsizing
#5: Interdepartmental Conflict
#6: But They Said You Said . . . !
4: Managing cultural differences
Glossary
Index
Description
Nothing in life is more important than getting along with people. Our success at work and our happiness at home depend on our ability to communicate with others, especially when differences get in the way.
"Managing Differences" shows you step-by-step how to harness the magical power of mediation to turn conflict into cooperation in everyday life. You will learn to use the simple yet powerful communication tool, Self-as-Mediator ("Doing mediation without a third party"). It also outlines Managerial Mediation ("Doing mediation without being a mediator"), and introduces Real-time Mediation ("Doing mediation without doing mediation").
Because it is so easy to read and its message is so practical, the first edition of "Managing Differences" (published in five languages) has served as a sourcebook for a wide variety of training and educational programs, from community workshops to corporate HRD to university MBA courses. The expanded second edition contains real-life cases written by readers of the first edition describing how they used Self-as-Mediator to resolve conflicts at work and at home. It is ideal for staff development, and invaluable for personal growth.
Daniel Dana –– "The Conflict Doctor" –– is the Thomas Edison of interpersonal communication, inventing practical tools that help people get more out of their relationships at work and home. This book is essential reading for all who have a personal or professional interest in better communication. It will brighten your day!
Training Seminars based on this book, "Managing Differences" by Daniel Dana, Ph.D.
• Manager As Mediator Seminar. Click to learn more.
• Self-as-Mediator Seminar. Click to learn more.
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