RESTORING DIGNITY & LEADERSHIP is a short, simple, and straight-forward guide for first-time supervisors and a refresher course in basic leadership principles for more experienced leaders. The qualities of leadership and dignity can give people the capacity to identify and rectify the majority of daily struggles and worker distraction. This book dispels the myths of empowerment, customer service, and quality competitions. These concepts have been turned, twisted, repackaged, and resold with minimal results for years. The reader will benefit by understanding the truth about what real personal value is and how to obtain it. It extols the benefits of individual responsibility and self-reliance.

Grote explores ways to build superior performance and helps managers conduct better coaching sessions. He shows readers how to avoid confrontational, anger-provoking situations that can lead to bad relationships and even violence, and many other ways to build superior performance.

Kaplan, one of the nation's foremost communications consultants, reveals his proven strategies and time-tested techniques for winning instant respect, support and approval from anyone, at any time and in every situation.

Finally, managers are catching on to something employees already know: What really motivates a person to perform are those thoughtful, unexpected gestures that signify real appreciation.

Managing Differences shows you step-by-step how to harness the power of mediation to turn conflict into cooperation in everyday life at work and at home. Participants of the Manager As Mediator Seminar and Self-as-Mediator Seminar receive a copy of this book.