Management Training Seminars, Motivation, Conflict Resolution

Training seminars, management tips and books to improve your workplace environment and motivate your employees. Improve efficiency and prevent workplace violence through mediation and conflict resolution training.

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Nurture.

Training Seminars

Helping You Solve Your Workplace Issues

You can save money by improving communication and reducing conflict in your workplace.

Overview of How the Seminars Will Help You

Popular Seminars Designed For Your Company

Work is Not Just a Daycare Program for Adults ^SM

Manager-As-Mediator Seminar^®

Self-as-Mediator Seminar^®

Employee Motivation and Management Techniques

Employee Recognition Events

Avoiding Legal Landmines in Personnel Issues ^SM

Improve Communication and Reduce Conflict

Mediation and Conflict Resolution Training

Cultural Diversity in the Workplace

Get Fired Up, Not Burned Out ^SM

Violence in the Workplace

Overview of How the Seminars Will Help You

Does your staff operate as an efficient team?

Are you confronted with difficult workplace issues?

Is your operation a finely tuned service business?

Are you dealing with difficult people?

Are you or someone on your staff burned out?

Management is not an easy job. Being a good employee is not always easy. Clients, customers, vendors, and co-workers are sometimes difficult to deal with. Government regulations are constantly changing. You've been promoted (congratulations) to a management position, but have received no management training.

These are just a few of the many challenges you face each day. You will survive. But instead of just surviving, what if you could turn those challenges into opportunities. Opportunities to create a productive, healthy workplace environment for management, staff, and your clients.

Foster Seminars and Communications can help. We provide down-to-earth, common sense training solutions. Mary Rau-Foster, RN BS ARM JD, is the seminar leader for these training programs. Mary is an attorney, an author, a nationally known speaker with an extensive background in dealing with workplace issues. She has been trained in mediation and conflict resolution. Mary is a magician who uses humor and magic to entertain and inform.

Our on-site training sessions are customized for your specific needs. We offer one-day, two-day and three-day training seminars at your facility. We will discuss your issues in advance and deliver a training program focused on your specific challenges.

You may choose one of the more popular topics listed above, or call us and discuss other topics which may better suit your needs. We also have video- and audio-training programs that can help reinforce many of the seminar messages.

We would like to help you help your organization.
Click here to use the "Information Request" form.

Call us at 1-800-371-3114 (or 615-371-2900 in Nashville, TN or outside USA). We're on USA Central Time (GMT -6:00).

Or e-mail us at

Work is Not Just a Daycare Program for Adults ^SM

Does your staff work well together?

Do they always act as mature professionals?

From daycare to the workplace - the rules are the same, but the consequences are very different.

Learn to:

Understand the similarities between the daycare and the workplace rules and regulations.
Discuss the concept of transactional analysis in the workplace and how it impacts on communication styles and relationships.
Describe the importance of maintaining proper personal and professional boundaries.
Discuss causes, impact and remedy for gossip.
Discuss causes, impact and the resolution of conflict in the workplace.

Seminar Outline

From daycare to the workplace:
The rules are the same, the consequences are different.
"Your boss is not your mother/father. Your employee is not your child."
Transactional analysis in the workplace.
"Miss Nancy, she is touching me!"
Invasion of personal space and maintaining personal boundaries.
"Did you hear what he said about me?"
Gossip in the workplace.
"How would you like a knuckle sandwich?"
Addressing and resolving conflict in the workplace.

We would like to help you help your organization.
Click here to use the "Information Request" form.

Call us at 1-800-371-3114 (or 615-371-2900 in Nashville, TN or outside USA). We're on USA Central Time (GMT -6:00).

Or e-mail us at

Manager-As-Mediator Seminar^®

Every up-to-date organizational leader knows that the controlling, coercive management style of yesteryear no longer works. Demographic and economic changes now require that managers not only negotiate with their staff, but help them negotiate with each other. Sadly, many management development programs fail to show managers exactly how to mediate between employees.

The Manager-As-Mediator Seminar puts the tools of the professional mediator into the hands of your managers to build better workplace relationships, enhance performance, improve productivity, and cut the unnecessary financial costs of workplace conflict.

Self-as-Mediator Seminar^®

A flexible and impactful one-day learning module, The Self-as-Mediator Seminar is the most cost-effective way to empower your employees to handle the challenges of today's intensely interdependent workplace. They will learn how to use a simple yet powerful communication tool -- "Self-as-Mediator" -- to manage the differences that impair teamwork, quality, decision-making, and cooperation throughout your organization.

Read more about Self-as-Mediator >>

Employee Motivation and Management/Leadership Techniques
Seminar Outline

Management basics:
What works, what doesn't work and why.
Leadership Style:
Defining and developing your own effective management/leadership style.
Employee Motivation:
Creating an employee friendly and effective environment.
Employee Issues:
Understanding and dealing effectively with employee issues and behaviors.
Burnout:
Motivating yourself and avoiding personal burnout.

Employee Recognition Events

Employees are Your Most Valuable Asset
Companies with employees who feel appreciated are typically successful companies. The reciprocal is also true, successful companies typically have employees who feel appreciated.

We can help you plan your event and present a motivational program your team will not forget.

Avoiding Legal Landmines in Personnel Workplace Issues ^SM

Seminar Outline

Interviewing and Hiring:
Interview guidelines plus questions that are permissible and questions that are not.
Evaluating:
Performance appraisal guidelines - purpose and objectives.
Counseling and Disciplining:
Techniques and methods for coaching, counseling and a progressive discipline system.
Involuntary terminations:
Reasons, steps, and checklist for a proper involuntary termination. Legal relationships and defenses to a wrongful termination claim.
Documentation:
Methods of proper documentation of counseling sessions and disciplinary actions.
Overview of Employment Laws:
Americans with Disabilities Act, Family Leave Act and other laws as they relate to personnel issues.

Improve Communication and Reduce Conflict

What improvements would you see if your staff was trained to resolve "minor" issues before they became significant workplace disputes?

By understanding the causes of conflict and methods to resolve disputes, employees will be able to improve their communication with customers and staff. This can reduce your internal grievances and create a more productive workplace environment.

Seminar Objectives

Identify sources and causes of conflict among your staff.
Identify and calculate the financial cost to an organization of unresolved conflict.
Determine the impact that good or poor communication has on employee morale and productivity in the workplace.
Discuss methods of resolving disputes and conflict by and between employees.
Describe roadblocks to successful dispute resolution.
Define and describe good verbal and written communication techniques.
Steps for improving communication by and between employees.

Mediation and Conflict Resolution Training

Unresolved workplace conflict is very costly. Resolving workplace conflict can be a challenging and time consuming effort. Providing your supervisory staff with the specific techniques needed to resolve workplace conflicts would be the gift that keeps on giving. You can give this gift to yourself, your staff, and your organization. Arrange for an on-site mediation training workshop at your facility.

The audience for this training workshop includes all personnel who mediating disputes - managers, supervisors, directors, etc.

We would like to help you help your organization.
Click here to use the "Information Request" form.

Call us at 1-800-371-3114 (or 615-371-2900 in Nashville, TN or outside USA). We're on USA Central Time (GMT -6:00).

Or e-mail us at

Appreciating and Working with Cultural Diversity in the Workplace

The promotion of diversity moves beyond tolerance, patronization, generosity, good deeds and common decency to confronting differences and developing the flexibility that allows appreciation and respect for both similarities and differences.

Seminar Objectives

Understanding the meaning of cultural diversity
Define the effects of cultural diversity
Define and discuss how to create a culturally sensitive workplace environment
Communicating across cultures
Values of the majority of the US culture
Cultural formulation
Staff attitudes toward cultural diversity
Communication checklist
Using interpreters
Development of cultural or ethnic competence
Recognizing your cultural programming

Get Fired Up, Not Burned Out ^SM

Do you feel more like a juggler trying to keep too many balls in the air at the same time?

What do you juggle?

People

Projects

Employee conflicts

Legal/regulatory issues

Professional responsibilities

Personal responsibilities

Are you a miracle worker or a martyr?

Learn to understand:

The symptoms of burnout.

The causes of burnout.

The reasons for burnout.

The top ten methods to re-light your fire.

We would like to help you help your organization.
Click here to use the "Information Request" form.

Call us at 1-800-371-3114 (or 615-371-2900 in Nashville, TN or outside USA). We're on USA Central Time (GMT -6:00).

Or e-mail us at

Violence in the Workplace

Seminar Objectives

The participants will be able to define and describe:

Contributing factors of workplace violence.

How communication impacts conflict.

Steps for preventing violence.

Creating a violence free workplace.

Seminar Outline

NIOSH Definition of Workplace Violence
Management Commitment and Employee Involvement
Avoiding Employee Related Workplace Violence
Avoiding Customer Related Workplace Violence
Who is Most Likely to Commit a Violent Act?
Why is a Violent Act Committed?
Statistics
Why Do We Need to Address this Issue?
Predicting Who Might Become Violent
Warning Signs of Potentially Violent Individuals
Steps to Controlling Emotional "Hot Buttons"
Causes of Anger

Need Training for Your Staff?

Click here to use the "Information Request" form.

Call us at 1-800-371-3114 (or 615-371-2900 in Nashville, TN or outside USA). We're on USA Central Time (GMT -6:00).

Or e-mail us at

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