Insight.
Training Seminars
Manager as Mediator Seminar®
How to Mediate Employee Conflict
Training Overview PowerPoint® Overview Learning Objectives Topic outline Who should attend? Customized applications and alternative titles Materials you will receive Program Developer InstructorOverview
Every up-to-date organizational leader knows that the controlling, coercive management style of yesteryear no longer works. Demographic and economic changes now require that managers not only negotiate with their staff, but help them negotiate with each other. Sadly, many management development programs fail to show managers exactly how to mediate between employees.
Current trends toward downsizing, flatter hierarchies, teams, quality, and multiple responsibilities are intensifying the interdependency between employees. Most organizations inadequately equip their staff to effectively negotiate work relationships in these challenging times.
The Manager-as-Mediator Seminar puts the tools of the professional mediator into the hands of your managers to build better workplace relationships, enhance performance, improve productivity, and cut the unnecessary financial costs of workplace conflict.
Five-minute Executive Overview PowerPoint® Presentation
Manager-as-Mediator Seminar®
Helping good employees do good work together.
If you would like to receive (via e-mail) a FREE PowerPoint Executive Overview of this powerful and flexible learning program, ideal for in-house staff and management development, simply enter your name and full e-mail address below and click on the "E-mail Free Mediation Overview!" button.
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Learning Objectives
General:
- Determine WHEN problems can best be solved by Managerial Mediation
- Prepare the best CONTEXT for a mediation meeting
- Perform the three PRIMARY TASKS of the manager-as-mediator
- Negotiate agreements to PREVENT RECURRENCE
Topic Outline
Here's a brief outline of the seminar topics.
- The manager-as-mediator -- a better way to handle communication problems and personality clashes
- Consequences of conflict -- measuring the dollar cost of conflict in your organization
- Types of conflict -- boss-employee, employee-boss, and employee-employee
- When managerial mediation works -- and when it won't
- Preliminary meetings with employees -- the surprising purpose of "getting the facts"
- Managing the context -- mostly common sense, but vitally important and often overlooked
- The three tasks of the manager-as-mediator -- made simple and practical
- Contracting for agreement -- making deals that stick
- Video demonstration -- how to mediate as a manager or team leader
- Practice by learners -- constructive, guided feedback to build practical skills
The Manager-as-Mediator Seminar isn't just for managers. It is designed for supervisors, team leaders, members of self-managing teams, and human resource staff -- in short, for any employee who is responsible for the cooperative work of others. It is also excellent preparation for future leaders. No particular educational background is required.
Customized Applications and Alternative Titles
The Manager-as-Mediator Seminar is the generic trade title of this highly flexible, customizable training module. Typically, more descriptive titles are given to in-house and sponsored presentations of the seminars. Some examples are:
- Managing Workplace Conflict
- Managing Conflict in Teams
- Helping Employees Work Together
- Conflict Management Skills for Members of Self-managing Teams
- A Managerial Tool for Preventing Workplace Violence
- Leadership Tools for Smart Leaders
- Managing the Human Consequences of Downsizing
- . . . and many other titles
Every attendee of the Manager-as-Mediator Seminar receives:
- The sourcebook: Managing Differences: How to Build Better Relationships at Work and Home (second edition) by Daniel Dana, Ph.D.. Click on the book title for table of contents, book description, and reviewer comments.
- Seminar workbook: 50-page step-by-step individualized guide for implementing new skills back on the job.
- Case studies based on actual conflicts, customized to maximize relevance to participants' organization.
- Measuring the Financial Cost of Organizational Conflict: Developed by Dr. Dana, this reproducible instrument is invaluable for demonstrating the cost-effectiveness of conflict skills training to internal and external customers of the Human Resources Department.
The Manager-as-Mediator Seminar was developed by Daniel Dana, Ph.D. - the "Conflict Doctor." The originator of Managerial Mediation, Dr. Dana is known worldwide as the inventor of simple, practical mediation tools for everyday worklife.
Resources for managing workplace conflict.
Instructor
Mary Rau-Foster is a Certified Trainer of the Manager-as-Mediator Seminar. Mary is an independent training consultant who has satisfactorily completed the Trainer Certification Seminar taught by Dr. Dan Dana. Click here for more infomation about Mary.
Need Mediation Training for Your Staff?
Call us at 1-800-371-3114 or 615-371-2900.
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